Last Updated: September 27, 2024

At Axum, we take pride in the quality and craftsmanship of our products. Each item is carefully curated and designed to inspire and empower the next generation. Please read our Return Policy carefully before making a purchase, as all sales are final.

No Returns, No Refunds Policy

Due to the nature of our products, we do not accept returns or offer refunds on any items once purchased. All sales are final. This policy ensures that our customers receive new, unopened products of the highest quality.

Exchanges

While we do not offer returns or refunds, we understand that mistakes can happen. If you received a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and provide a replacement, if necessary.

Damaged or Defective Items

If you receive an item that is damaged or defective, please email us at Axumonetimeonly@gmail.com with the following details:

1. Order number.
2. Description of the issue.
3. Photos of the damaged or defective product.

We will review your claim and provide instructions for receiving a replacement if your claim is approved.

Shipping Issues

Axum is not responsible for any lost or stolen packages once they have been shipped. Please ensure the shipping address provided at checkout is correct. If your package is lost in transit, we recommend contacting the shipping carrier directly for assistance.

Contact Us

If you have any questions regarding this policy, feel free to contact us at:

Email: Axumonetimeonly@gmail.com
Phone: 951-760-2335